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WE'RE HERE TO HELP

Let's build the
future together.

Whether you're ready to integrate our API, need enterprise pricing, or just want to chat about fintech infrastructure—our team is ready.

Get in touch directly

Sales

Discuss custom plans and enterprise volume.

sales@velocity.com

Technical Support

Help with API integration and documentation.

support@velocity.com

Global Hubs

San Francisco

100 Market Street
Suite 400
CA 94105, USA

London

15 Finsbury Circus
Floor 3
EC2M 7EB, UK

Send us a message

We usually respond within 2-4 hours during business days.

GLOBAL SUPPORT NETWORK

Let's build the
future together.

From seamless integrations to enterprise infrastructure planning. Our engineering and support teams are stationed across the globe, ready to help.

San Francisco

Global HQ

100 Market Street, Suite 400
San Francisco, CA 94105

PST Timezone

Support & FAQ

Got Questions?

How fast is the integration process?

Most modern teams can get up and running with our sandbox in under 15 minutes. Moving to production typically takes 2-3 business days as we perform mandatory compliance and KYC checks on your business profile.

Do you support recurring billing?

Yes, we have a robust subscription API. You can handle complex logic like prorations, free trials, usage-based billing, and automatic dunning management without writing custom infrastructure.

What currencies are supported?

We currently support processing in over 130 fiat currencies and settlement in 50+. We also support native settlement in major cryptocurrencies (USDC, BTC, ETH) for enterprise clients.

Are my funds safe?

Absolutely. Velocity is a licensed money transmitter. All client funds are safeguarded in Tier-1 banking institutions globally, completely isolated from our operational capital. We are also PCI DSS Level 1 certified.